FAQ's
Do I need to set up an account to place an order?
No, you can shop at www.naturaloudparadise.com without creating an account. We actually have two options so you can checkout as either a Guest or a Member. However, by creating an account you would get the following benefits:
Review your order history, Save your favorite products and organize them into your wishlist, Save your address to make it a lot easier to shop in the future.
How do I change my account details?
Go to Login and sign into your ACCOUNT using your email address and password. Click ‘Account Information’ and update, remembering to ‘Save Changes’. For security purposes, we may request further information to verify your identity.
What I do if I have forgotten my password?
Please go to Login, Enter your registered Email/Mobile Number. click on continue and click on Login with OTP · And OTP will be sent to your registered Email/Mobile Number.
How will I know that Natural Oud Paradise has received my order?
We will send an order acknowledgement email within 24 hours. Please Contact Us with your order details if you do not RECEIVE this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.
Can I cancel my order?
Customer Service is unable to cancel or make changes to an order once it has been shipped. Your order will be processed and a confirmation email sent on shipping. On delivery, if any items are unsuitable and meet the Return Conditions, please follow the instructions in Returning your Purchase.
Is shopping online with Natural Oud Paradise secure?
Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details see our Privacy Statement.
Which currency will my purchases be made in?
Purchases and shipping costs are charged in the nominated CURRENCY of the shipping destination.
What kind of payment methods do you accept?
At www.naturaloudparadise.com We accept Credit/Debit Card, Apple Pay, Cash on Delivery.
Why was my credit/debit card or other payment method declined at checkout?
- If you receive notification that your Credit or Debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:
- The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type The 3 or 4 digit security number is correct Your Credit or Debit card has not expired Verify whether you entered your payment information correctly.
If you would like further assistance, please Contact Us info@naturaloudparadise.com
How do I return an item I've ordered online?
- Free returns are available for all sale items within 7 days of receipt, provided the return conditions specified below are met. Alternatively orders cannot be returned or an exchange in Natural Oud Paradise retails stores within the country of shipping.:
Please note that online exclusive products, special offers may not be returned using the free returns service. If you wish to return an online exclusive products, special offers using any other collection or postal service, you will be required to pay the cost of returning the item.
Important: We do not accept LIABILITY for goods returned using any other method other than our collection service.
If you would like further assistance, please Contact Us
Return Conditions
A. Perfumes, Hair mist, Deodorants, Powders & Body Lotion
Purchases must be returned from the original shipping country. you must raise request for return within seven (7) days of delivery of order. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product.
Items returned must be in their unused original condition with all Natural Oud Paradise item tags attached and any related sampling pieces and booklets included.
Incomplete, damaged, or altered returns, or anything we at Natural Oud Paradise reasonably believe has been used, will not be accepted and therefore sent back to the customer. In such cases, shipping charges will be paid by customers.
Return charges are not applicable if you met the above conditions.C. Agarwood & Perfume Oils
Agarwood items are non-returnable
Perfume Oils are non-returnableProcess upon receiving return request
On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 7-10 working days. Working days are Sunday to Thursday excluding UAE public holidays.
No Refund for cash on delivery orders. Refunds will be accepted only for orders which paid through online payment method.If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency EXCHANGE RATES the amount refunded may be higher or lower than the original price paid.
If you would like further assistance, please Contact Us info@naturaloudparadise.com
Can I choose a delivery time slot?
No. Unfortunately, we don’t offer the delivery service for a specific date or time slot.
